e-tuki Data is a service product that covers the processing of custom requests regarding information changes. The information from the requests is processed manually or semi-automatically to meet the purpose of the information collecting. The purposes of the service can be updating of data, creation of user accounts or other type of administrative configurations.
Benefits of the e-tuki Data service product:
keep track of information collected and processed
existing components for integrating information collection into applications
back-end systems for flexible information processing
automated incoming phone call dispatching
The e-tuki Data process consists of the following phases:
Planning: make a plan on what and how information needs to be collected
Setup: setup of needed tools for information collecting
Execution: execution and verification of information collecting and processing
Several methods can be combined to allow different ways of collecting requests:
e-mail: e-mail correspondence with automated and pre-defined communication
phone: incoming phone call reception with dispatching functionality
web form: web form integrated into data systems or deployed as a service
hook: integrate a hook into an application to automatically extract information
As back-end systems for processing information there are:
e-tuki Issue Center: an issue tracking application with workflow management
e-tuki Support Center: a helpdesk and customer support application
e-tuki Notification Center: a application for mass handling different type of messages (not available yet)
IMAP e-mail box: exchanging digital messages by e-mail
e-tuki Technical Support: a technical support portal with content collaboration abilities
Reporting of progress is done on a regular basis according to what has been planned.
Read the Techniques page to ensure that this service product is suitable for your data systems.
