e-tuki Request is a service product that gives the customer support on requests for their data systems. The service covers research, resolving issues, adding features, configuring systems or other request based issues. The service can be applied to a complete server instance or specific applications.
With e-tuki Request you can expect immediate response to any request you have regarding any type of data system issue. Our support personnel will reply to you with work hour estimations, alternative solutions and expected delivery. The delivery can be anything from a few hours to several months depending on your needs. You can at any time trace and track how your requests are handled.
Benefits of the e-tuki Request service product:
Fast and rapid development, delivery and deployment of new features
Get malfunctions, issues and problems resolved
Your data system is updated and changed to keep up with your business
Get an independent technical investigation of an issue
Get an data system continually improved
e-tuki Request is intended for organizations that continuously need to get their data system updated based on their business needs. Our working processes are optimized to get any type of request and issue effectively executed.
The life-cycle for the requests is following:
Open: Waiting for response
On Hold: Pre-investigations
In Progress: Development work
Resolved: Request is done
Closed: Request is verified and accepted
Read the Techniques page to ensure that this service product is suitable for your data systems.
